Client Management

Courtney Linke
Emphasis Area
Public Health

Courtney Linke interned with Paradox, an AI-recruitment technology company, and gained skills in client management.

How did you get your internship?

In the simplest way to explain it, I would say I got my internship by showing interest in the company and illustrating how my transferable skills would be beneficial to the company and the position. Once my interest was sparked in Paradox, I did extensive research on what the position description is, what the requirements entail, and then connected with a recruiter at a University of Arizona career fair. I had a naturally flowing conversation with the recruiter and could automatically tell that the company has very strong values. This led me to look into the company itself and learn what it means to know and live by their values. During my interview process, I was sure to make sure my storytelling and resume highlighted my transferable skills, and also ensured my values showed in our conversations.

Why did you choose this internship?

I specifically wanted to intern with Paradox because I felt like I could take a lot away from it. Some backstory... At the beginning of my college career, I came to The University of Arizona as a pre-business major. However, I ended up changing my major because I was no longer interested in the business corporate-like environment. I was always interested in health and the medical field, so I switched to the Applied Humanities major with a Public Health emphasis and was loving my classes.

Paradox, despite my interests, is not health related. In fact, it is an AI recruiting business, and I had no previous interest in this industry. My interest in Paradox spurred from it being a startup - I was curious to see if I would like the environment. Considering I also was not a tech-savvy person, I thought it could be extremely beneficial for me to be more acquainted with it. The internship position I applied for was in the client success department, which has a focus on building relationships with clients, and being personable comes naturally to me. There was a good mix of comfort and challenge, and I liked that!

How did your Applied Humanities major and coursework help prepare you for the internship?

My Applied Humanities major and coursework helped me prepare in multiple different ways. The courses allowed me to think creatively and participate in many projects that allowed me to consult with others, come up with solutions and weigh-out the best options. These projects specifically helped me strengthen my problem solving skills and interpersonal skills. Other courses helped me start thinking from perspectives I would not have naturally gone to. I was able to learn about personalities, which lead me to have a more well-rounded understanding of myself, and also those around me. This has been extremely beneficial for me to manage myself as best as I can, and also being able to effectively work alongside all types of people.

How did your internship experience influence your future plans?

I went into my internship with a completely open mind. Before I started, I had a rough idea that I was going to complete the program and then go back to school and continue studying health. While this is still an idea I have in my head, I have also decided that I am okay with not having a direct plan and am fine with staying in the technology industry for a bit. My director and team were aware of my graduation at the end of the internship, so I believe they challenged me a bit more and gave me more freedom right off the bat to see if I would be a good fit for full time. This really allowed me to see what it would be like to work at the company. Through the course of the summer, I realized I actually really enjoyed the work I was doing and the industry, so I accepted a full time offer.

What advice do you have for other students as they search for and begin their internship?

I recommend that students look for companies, not for positions. Not only will this spark a genuine interest, but it may open doors to positions and/or industries that weren't originally on your radar.

When starting an internship, put your best foot forward and be confident. Confidence will make you stand out. If you want to stay and move up with the company, don't just "be a great intern", but demonstrate that you can do the work of the position you want.